Start.ca provides a channel dedicated to technical support for any Start.ca internet customer. You can find basic installation step-by-step guides as well as intricate technical information for more difficult troubleshooting. These videos are done in a rigorously planned one day shoot with the full Kiwitography crew plus contracted crew members. Once the filming is complete we move onto editing which usually consists of a dozen steps to ensure the best quality series. Graphics are customized and animated to enhance the support video and to ensure the customer is able to follow along.